Welcome to Flame Game! We are Zenium Consulting Ltd with a registration number 12390197 and address Suite 6069 128 Aldersgate Street, Barbican, London, England, EC1A 4AE hereafter referred to as ”Flame Game”, ”we”, ”our” or ”us” operate a website, accessible at https://flamegame.eu. This document explains the Terms of Use for our Flame Game website. References to “you” and “your” in this Terms of Use will refer to the individual using the Site. Before using the Flame Game website, please read the Terms of Use of our Site carefully. By accessing or using our website, you confirm that you have read, understood and accepted our Terms of Use.
Terms of Use for the following website are owned and operated by Zenium Consulting Ltd. This Agreement and your use of the website is governed by, construed and enforced in accordance with the laws of the United Kingdom. On our platform Flame Game we provide access to online games. All related products on this website collectively referred to as the Service. The site reserves the rights to all services provided.
This website can be freely used by users of any age. However, only users of legal age can request a refund and withdraw funds from this website. If you do not agree to the Terms of Use of Flame Game website, you should not use or access the website.
The use of your personal information provided on the website and your responsibilities in connection with the protection of your privacy are described in the Privacy Policy of our website. You consent to the use of electronic messages in order to get in touch and confirm the terms of Service. You also consent to the disclosure of your transactions that have been made online on this website and acknowledge that you have access to the necessary software to receive electronic records from the Services in connection with the transaction made by you online.
Ability to have the access to the games is proven to be «as is» basis of the Services. All creative content relates to the website. You understand and acknowledge that you are responsible for any content and information you submit, including its legality, reliability and appropriateness. You can only access the website if your system requirements meet the standard requirements of the website. The Flame Game reserves the right to add, update and remove games from the website and update its content. From time to time, technical tests of the website are carried out on our website.
In order to access Flame Game website and use it's paid services, you need to create an account on our website and specify your personal information, which is processed according to our Privacy Policy. The user must keep his login and password in a safe place and not transfer it to third parties. The use of your personal account by another person is prohibited. If another person has access to your personal account, you are responsible for all actions in this account. You can delete your account on our website at any time by sending us a request by email at info@flamegame.eu
On the Flamegame website, coins represent your balance. Use them to access paid games, organize tournaments, or unlock additional features. Coins are non-transferable between users. The exchange rate is 1 EUR = 10 Coins. To add coins to your balance, navigate to your personal account, click the ‘Buy coins’ button or the coin icon at the top of the page. Specify the number of coins you wish to buy, agree to the Terms of Use and Privacy Policy, and proceed to the payment page. Coins are exclusively for use on Flamegame and cannot be spent elsewhere. To play paid games, go to the "Fun Games" tab, select your game, and start playing! Coins can also be used to create tournaments, where you can test your skills against other players and win rewards. Winners receive triple the entry fee. Remember, coins, whether bought or earned, hold no value outside Flamegame and cannot be transferred to others. They are solely for purchasing services on this platform. To set up a tournament, choose the game, set the start and end times, and determine the entry fee. To personalize your profile, you can buy avatars. Visit the "Avatars" tab or "My Profile" tab to select and change your avatar.
Only Coins won in Tournaments are eligible for withdrawal. First 10 participants are eligible for prize Coins. Please, note that Users must be at least 18 years old to withdraw their money. Go to your account and click the "Withdraw Coins" button to withdraw Coins. Click the "Submit" button after providing all the required information. Following that, within 24 hours you will receive information on the KYC (Know Your Customer) procedure so that you can submit the necessary documentation. Then, we will send a questionnaire in order to make sure name, personal identification code (if none, the date and place of birth), address, email and citizenship are correct and valid. After that, the identification is carried out in cooperation with our partner. If a user refuses to go through KYC procedure, they should be banned from Coins withdrawal. Transactions involving high-risk countries, which compile the list of sanctions of the United Kingdom and other applicable lists, are not accepted. Please be aware that withdrawn funds may be transferred to the bank card that was used to purchase the Coins or to another card by wired transfer via Sepa. When the request is finished, the Coins will be deducted from your account. 1 Coin = 0.1 EUR; 10 Coins = 1 EUR. Min. deposit amount = 5 EUR. Max. deposit amount = 500 EUR.
Users are eligible to request a refund for funds deposited into their account within 24 hours of the transaction date. Refunds are only available to users aged 18 or older and will be processed to the original payment method used for the transaction. Refunds are issued only in cases where there are technical errors or issues resulting from mistakes in our service. Refunds will not be granted for any other reasons outside of these specific service-related errors. To initiate a refund, please contact our support team at the email address provided in the "Contact Us" section on our website. Include your transaction details and a description of the issue. Once the issue is verified, the refund will be processed to the original payment method used for the purchase. Refunds are calculated based on the conversion rate of 1 Coin = 0.1 EUR, where 10 Coins = 1 EUR.
If you have any questions about our Terms of Use or Privacy Policy, please contact us by email at info@flamegame.eu